Technical FAQ

Coverage is quoted per destination on your rate deck, with the route class and sender-ID rule for each network, and an MCC/MNC list is available on request. We don’t publish a country count we can’t define. CONFIRM_BEFORE_PUBLISH

Four kinds: OTP and verification; transactional alerts and notifications, including those your enterprise customers send; bulk sends and opt-in marketing; and classic wholesale, bought per destination and resold. Each fits some route classes better than others; the traffic table shows which. Marketing is a restricted category under our acceptable use policy. CONFIRM_BEFORE_PUBLISH

It depends on the destination, and the rate deck states it per row. Marketing goes only to people who opted in, whether it is one message or a bulk campaign. Marketing, iGaming, crypto and political content are restricted categories: accepted only where the destination’s rules and the route allow them, and only when listed in your traffic declaration before you send. RESTRICTED_CONTENT_POLICY Undeclared restricted content breaches our acceptable use policy. CONFIRM_BEFORE_PUBLISH

SMPP SMPP_VERSIONS and an HTTP API (HTTP_API). Most hubs bind over SMPP; the HTTP API suits lower volumes or web-native platforms.

CONNECTIVITY_OPTIONS. Every bind is restricted to your allow-listed source IPs. CONFIRM_BEFORE_PUBLISH

Up to MAX_BINDS per account. Bind types: BIND_TYPES. Window size WINDOW_SIZE; enquire_link every ENQUIRE_LINK_INTERVAL.

BIND_ENDPOINTS. The details are in the onboarding spec.

COMMITTED_TPS_PER_BIND TPS committed per bind, agreed per account, not a platform peak figure.

THROTTLE_BEHAVIOUR. CONFIRM_BEFORE_PUBLISH

BURST_POLICY.

They come from the delivering network. Undeliverable, expired and rejected statuses are passed through as received, and we never return or bill a ‘delivered’ we did not receive. CONFIRM_BEFORE_PUBLISH

The SMPP receipt text in short_message (id, sub, dlvrd, submit date, done date, stat, err), plus the receipted_message_id and message_state TLVs where your platform reads them. SMPP leaves the receipt text format to each vendor, so ours is defined in the onboarding spec RECEIPT_FORMAT.

The standard SMPP final states, such as DELIVRD, EXPIRED, DELETED, UNDELIV, REJECTD and UNKNOWN. The full list and our error codes are in the onboarding spec.

No. Test traffic is handled exactly like production. Test with your own numbers on your own tester. CONFIRM_BEFORE_PUBLISH

Median LATENCY_P50, p95 LATENCY_P95, submit to handset, measured on a TelQ-class tester over MEASUREMENT_PERIOD. Per-destination figures are in your monthly report. CONFIRM_BEFORE_PUBLISH

CONCAT_RECEIPT_POLICY. The onboarding spec shows how the segment DLRs map to your original message. CONFIRM_BEFORE_PUBLISH

Messages expire after VALIDITY_DEFAULT unless you set a validity period per message. On expiry you receive an EXPIRED DLR.

GSM-7 and UCS-2 CONFIRM_BEFORE_PUBLISH. The GSM 7-bit alphabet is defined in 3GPP TS 23.038.

One SMS carries 140 bytes: 160 GSM-7 characters or 70 UCS-2 characters. In a concatenated message each segment carries 153 GSM-7 or 67 UCS-2 characters, because the concatenation header (UDH) takes part of each segment.

CONCAT_METHOD. CONFIRM_BEFORE_PUBLISH

Yes: each segment is billed as one message. CONFIRM_BEFORE_PUBLISH

Alphanumeric, numeric (long number) and short code, as each destination allows. The rate deck states the rule per destination.

On Direct and Premium routes it’s delivered intact, subject to local registration rules. On Standard routes the rule is stated per destination on the rate deck. CONFIRM_BEFORE_PUBLISH

In registry countries, yes. Spain has blocked unregistered alphanumeric sender IDs since 15 September 2026; Ireland labels unregistered sender IDs ‘Likely Scam’; the UAE requires sender IDs to be approved in advance. SENDER_ID_SUPPORT This is a summary of third-party regulation, not legal advice.

Reachability status, ported status with the original and current network (MCC/MNC and name), and number type. We return routing data only: reachability, porting and number type. CONFIRM_BEFORE_PUBLISH

REST (sync and async), inline over SMPP, and bulk CSV. CONFIRM_BEFORE_PUBLISH

No charge for errors or no-coverage results. Valid ‘absent subscriber’ or ‘inactive’ answers are billed. Credit validity: LOOKUP_CREDIT_EXPIRY. CONFIRM_BEFORE_PUBLISH

Yes: LOOKUP_TRIAL_SIZE live lookups for a verified business, set up by our team after a short company check.

MNP returns the current network of a ported number, for routing; it’s priced for routing volumes. Live HLR tells you whether the handset is reachable right now. Most routing desks dip MNP on every message and use HLR for list hygiene and pre-send checks.

MNP_REFRESH.

ENUM, SMPP and REST. CONFIRM_BEFORE_PUBLISH

We bill per submitted or per delivered message, agreed in your contract.

CURRENCIES.

RATE_DECK_FORMAT, with MCC, MNC, network, route class, sender-ID rule, price, currency, effective date and validity on every row.

Either. Send a wanted list and we quote it first, or ask for the full A–Z. Every row carries MCC/MNC, route class, sender-ID rule, price and effective date in RATE_DECK_FORMAT, ready to load into your LCR, and updates arrive the same way. CONFIRM_BEFORE_PUBLISH

RATE_NOTICE_DAYS days’ written notice on every increase. Decreases: DECREASE_POLICY.

Yes. New accounts start prepaid, month-to-month, with no minimum commitment. CONFIRM_BEFORE_PUBLISH

After POSTPAID_AFTER_CYCLES clean billing cycles and a credit review, with limits set per account (DEPOSIT_POLICY). CONFIRM_BEFORE_PUBLISH

INVOICE_CADENCE, payment terms PAYMENT_TERMS.

There is no customer portal at present. CDRs reach you as CDR_DELIVERY, and you get a per-destination report every month. Ask your routing contact for an ad-hoc export when you need one. CONFIRM_BEFORE_PUBLISH

Rate deck within RATE_DECK_TURNAROUND after a passed company check; test bind within TEST_BIND_LEAD_TIME from receipt of your source IPs, after a passed company check; live within HOURS_TO_LIVE after KYC and payment. KYC depends on paperwork on both sides, and some destinations need sender-ID registration, which can take weeks.

Company registration, ultimate beneficial owners, telecom licences where they apply, the authorised signatory and a traffic declaration. The full list is on How it works.

Yes, on request, before we send the rate deck. CONFIRM_BEFORE_PUBLISH

NOC_HOURS. P1 response within P1_RESPONSE_TIME; P2 within P2_RESPONSE_TIME.

Email NOC_EMAIL, Telegram TELEGRAM_HANDLE, WhatsApp WHATSAPP_NUMBER, Teams TEAMS_CONTACT.

Check the handle on our verify page. We never ask for payment to a personal account. CONFIRM_BEFORE_PUBLISH

STATUS_URL

Planned maintenance runs in MAINTENANCE_WINDOW, announced to your NOC contacts MAINTENANCE_NOTICE in advance. Emergency work is announced on the same channels as soon as it is scheduled. CONFIRM_BEFORE_PUBLISH

AIT and SMS pumping, spam, phishing and smishing, unregistered or spoofed sender IDs, SIM-farm origination and A2P traffic disguised as P2P. The full list is in our acceptable use policy.

We monitor every account. When we see AIT, we pause the affected traffic, show you what we saw and follow the dispute steps in the contract. More on our compliance page. CONFIRM_BEFORE_PUBLISH

NON_CIRCUMVENTION_POLICY

Yes, on request. Message content is retained for RETENTION_PERIOD. CONFIRM_BEFORE_PUBLISH